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March 17, 2020

Thank you for choosing Sunrise Credit Union as your financial institution.

Like you, we’ve been closely monitoring the health crisis taking place in Manitoba and around the world. Our thoughts and well wishes are with those affected by the outbreak of the coronavirus, COVID-19.


Sunrise Credit Union is committed to being there for our members, regardless of how the situation unfolds, and our team stands ready to support you. We will continue to provide access to the essential services that you count on.

As the situation evolves, we will share information with our members and the public on our website and through our social media channels.

If you are facing financial challenges as a direct result of the COVID-19 pandemic, please reach out to us so that we can help find a solution to your needs.

We are dedicated to serving you and thank you for being a valued member.


Sincerely
Tim Klassen Signature
Tim Klassen
President & CEO



Safety is our number one priority

At Sunrise Credit Union, the well-being of our members and our staff is of the most profound concern to us. We want you to know that your safety will remain our top priority as this situation continues to evolve. We are following the latest guidance from local, provincial and federal health authorities, including the Public Health Agency of Canada, to ensure our we align our practices with the latest recommendations.

If you are experiencing symptoms of COVID-19 such as fever, sore throat or cough, please make arrangements to perform your banking through an alternative method.

  • If you wish to perform your banking in-person, you can protect yourself and others by:
  • Avoiding touching your face (mouth, nose or eyes)
  • Avoid greetings that involve touching, such as handshakes.
  • Cover your mouth and nose with a tissue when coughing or sneezing, or cough or sneeze into your sleeve.
  • Minimize prolonged contact with staff and others (10 minutes or less)
  • Maintain at least a two-metre space (six feet) between yourself and others.

Online and Mobile Services

We understand you may have concerns about visiting public places during this time, including your Sunrise Credit Union branch. If you’re not already using our online services, we want to remind you of the ability to bank from home 24/7.

  1. Mobile app. You can download our mobile app by searching “Sunrise Credit Union” at your favourite app store. You can check your balance, transfer funds, deposit cheques and more in minutes.
  2. Online banking. If you’d prefer to use your computer, our online banking platform offers the same convenient services as our app. You will need a Personal Access Code (PAC) to set up your online account with Sunrise Credit Union. To obtain your PAC, please contact your nearest branch.
  3. Phone banking. Our staff can assist with some services offered in-branch over the phone. While you may experience slower than usual response times due to a higher volume of calls, we are committed to providing you with the best service we can as we help our members navigate through this unusual time.
  4. Deposit Anywhere. You don’t have to come to a branch to deposit your cheque. You can quickly deposit it using your smartphone in seconds.
  5. Direct deposit. You can have any regular cheque you receive automatically deposited for you. Contact your local branch to find out how.
  6. Pay bills. You can pay bills online using online banking or our mobile app. You can also arrange for pre-authorized bill payments where your bills are paid automatically for you each month.

Be vigilant in the fight against fraud

There have been reports of multiple phishing scams related to COVID-19. Many are asking people for credit card information to provide medication following a positive test result. This is not a call than Manitobans would receive from public health officials. Manitobans are advised not to provide any financial data, hang up on the call and to report to the Canadian Anti-Fraud Centre at (toll-free) 1-888-495-8501.

Let us help guide you

You may have questions about the markets and your investments. Please know that our team of advisors is available to help guide you and your family through these turbulent times. Feel free to reach out if you’d like to have a chat about your investments. A single conversation can make a big difference.

Contact Us

If you are facing financial challenges as a direct result of the COVID-19 pandemic, please reach out to us so that we can help find a solution to your needs.

If you require assistance with mobile or online banking, contact your local branch or call 1-888-273-3488.


Stay Informed

If you like to keep updated on the coronavirus, we recommend the following sites. They’re reliable and trustworthy:

  1. Government of Manitoba Health, Seniors and Active Living
  2. Health Canada
  3. World Health Organization




 

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