Direct Alert

Sunrise Credit Union takes every step possible to ensure the safety and confidentiality of your funds and personal information.

However, Direct Alert can add additional protection to allow our members to identify and report potential fraudulent activity.

There is no charge to members for receiving alerts from Sunrise Credit Union. However, your Mobile Service Provider may charge you for receiving text messages or for date usage. Members are advised to check with their provider for more information on their billing practices.

Personal information is not transmitted in a Direct Alert text message or email. Accounts are identified by nickname only and no account numbers, balance or identifying details are visible. Also remember that Sunrise Credit Union will NEVER ask you to provide personal information in an email or text message.

If you change your mobile device number or email address, you can log into Sunrise Credit Union online banking or the mobile app and change your contact information.

In the event you lose your mobile device, contact your service provider to suspend your service. Then, log into Sunrise Credit Union online banking to deactivate the alerts being sent to your device.

Here’s a step-by-step guide on how to sign up for Direct Alert.

Sunrise Online Banking:

  1. Log into Sunrise Credit Union online banking.
  2. Click on Messages and Alerts in the left-hand column.
  3. Select Manage Alerts Contacts and Mobile Nicknames to add your mobile device # or email address. You will be asked to accept the Alerts Agreement before you can complete your registration.
  4. Once you’ve added your email and/or mobile device contact information, follow the instructions received in the confirmation email or text.
  5. Once your contact information is confirmed, select Manage Alerts in left-hand column.
  6. Click on each Alert for an explanation of what it is, and select ADD if you wish to receive that alert.
  7. For each Alert selected, you will be taken to a new screen to select which contact (mobile device or email) you wish to receive the Alert. Once your contact preference is selected, click on Submit.
  8. Once you’ve selected all the Alerts you wish to receive, you’re all set.

Sunrise Mobile App:

  1. Open Sunrise App on your mobile device
  2. Log in using your Personal Access Code (PAC)
  3. Swipe left to find the Alerts link and tap
  4. Select Settings at the Top Right of the screen
  5. Select Manage Alert Contacts, add your Contact Info (email address or Mobile #) and follow the instructions received in the confirmation text or email.
  6. Return to Manage Alerts home page.
  7. Select Manage at the Top Center of the screen
  8. Select which activities you wish to receive alerts for (i.e. New Payee Added, Online Login, etc.). Be sure to swipe up to see the entire list.
  9. Once you’ve selected the alerts you wish to receive, you can return to the home page by tapping the arrow in the top left corner.
  10. You’re all set.
 

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